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Ball Featured in O’Dwyer’s 2023 Crisis Communications Issue

Ball Featured in O’Dwyer’s 2023 Crisis Communications Issue

Jan. 20, 2023 – Ball Consulting Group is featured in the annual crisis communications issue of O’Dwyer’s, the top publication for public relations and marketing communications professionals.
The magazine published an opinion piece by President & Founder David Ball about how to handle a crisis situation when an employee’s action threatens the company’s reputation.
“We live in an age where information travels at the speed of light. In a single post, social media can make or break a person,” Ball writes. “It’s okay to lament this situation, but communicators must absolutely own it.”

 

Click here to read the article on O’Dwyer’s website. The full crisis communications issue can be found here.

N.Y. Times Quotes Ball on Southwest Airlines Crisis

N.Y. Times Quotes Ball on Southwest Airlines Crisis

Jan. 6, 2023 – Ball Consulting Group, LLC President David Ball was quoted in a recent New York Times story about Southwest Airlines’ operational nightmare that stranded travelers over the holidays.
“When you have the secretary of transportation going on network television and saying that your company is in a meltdown, that’s pretty much the definition of a crisis,” Ball told the Times, adding that the airline will need to rebuild their brand reputation over many years.
Please click here to read the full article.

Ball Consulting Group Featured in O’Dwyer’s Crisis Communications Issue

Ball Consulting Group Featured in O’Dwyer’s Crisis Communications Issue

Jan. 11, 2022 – Ball Consulting Group is featured in the annual crisis communications special issue of O’Dwyer’s, the No. 1 publication for public relations and marketing communications professionals.
The magazine published a thought leadership piece by President & Founder David Ball on the communications steps that higher education leaders can take to combat hate and bias on campus.
Click here to read the article on O’Dwyer’s website (the full crisis communications special issue can be found here).

Forbes Quotes David Ball on U.S. Capitol Crisis

Forbes Quotes David Ball on U.S. Capitol Crisis

Jan. 8, 2021 – Ball Consulting Group, LLC President David Ball was quoted in a Forbes article exploring the crisis management lessons from this week’s U.S. Capitol siege.
“The first thing to remember about crisis management is that preparation can, in fact, avert many crises,” said Ball. “The protest—which became an insurrection—had been planned for weeks. A stronger line of defense could likely have prevented the breach.”
Please click here to read the full article.

O’Dwyer’s PR magazine features Ball Consulting Group

O’Dwyer’s PR magazine features Ball Consulting Group

Oct. 9, 2020 – Ball Consulting Group, LLC is featured in the annual health care PR issue of O’Dwyer’s magazine, the No. 1 publication for public relations and marketing communications professionals.
The firm’s expertise and capabilities are profiled as a go-to PR firm in the magazine. O’Dwyer’s also published a guest column by President David Ball about COVID-19 in nursing homes and the crisis PR challenge presented by the pandemic.
Please click here to read the profile and here to read the guest column.

Nursing Homes: A COVID-19 Case Study

Nursing Homes: A COVID-19 Case Study

Sept. 21, 2020 – All of our clients have been impacted to one extent or another by the coronavirus pandemic. Heath care, human services, education, technology and community-based organizations all quickly adapted to school closures, social distancing, work-from-home guidelines, and strict quarantine orders from authorities.
Skilled nursing facilities – also known as nursing homes – would face their greatest challenge ever. We recount how we helped nursing navigate the darkest days of COVID-19 crisis in this case study.
Also, Ball Consulting Group President David Ball recently penned a piece for McKnight’s, the business news magazine serving the long-term care field, particularly skilled nursing facilities (SNFs).
Please click here to read about the “6 communications lessons learned from the SNF response to COVID-19.”

David Ball Quoted in The MetroWest Daily News

David Ball Quoted in The MetroWest Daily News

May 28, 2020 – Ball Consulting Group, LLC President David Ball was recently quoted in The MetroWest Daily News, for the newspaper’s story on crisis communications for nursing homes dealing with difficult circumstances during the Covid-19 pandemic.
“We are dealing with this every day at our firm, talking about numbers of positive cases, talking about deaths, and it’s a very challenging thing,” Ball said.
Read the full story by clicking here.